Independent Financial Solutions

 

A paper copy of this will be provided before any advice is given

 

TERMS OF BUSINESS

 

Commencement date

These Terms of Business come into effect on the date you receive them from us.

Our principal is authorised and regulated by the Financial Services Authority.  Both we and our principal have various other regulators for non-FSA regulated products and services.  We and our principal are located in the United Kingdom.

 

We will communicate with you orally and in writing. We prefer our clients to give us instructions in writing to avoid possible disputes.  If we accept oral instructions from you, we will confirm them in writing to you. Any advice we give you will normally be in writing, but if given orally, we will record it on our files.

 

Where any recommendation we make, or transaction we undertake for you, results in a right to cancel the policy under certain conditions, we will advise you of these rights.  We will also tell you if you do not have a right to cancel the arrangement.

 

Occasions can arise where we, or one of our other customers, will have some form of interest in business which we are transacting for you.  If this happens, or we become aware that our interests, or those of one of our other customers, conflict with your interests, we will inform you and obtain your consent before we carry out your instructions.  If we continue to act for you, we will tell you how we will ensure your interests are protected.  On occasion we may have to cease acting for you, but we will help you find advice from elsewhere, if you want us to.

 

When we arrange investments for you we will register these in your name unless otherwise agreed in writing.  Additionally, we will ensure you receive either a contract note, documents of title, or certificates evidencing title.  All such paperwork will be forwarded to you by post as soon as possible after we receive them.  Where a number of documents relating to a series of transactions is involved, the documents will normally be retained until the series is completed.

 

Ouyr regulator requires that we classify our clients as either 'retail' (personal) or 'professional' (business).  In all cases we will classify you as a retail client.  This will give you the highest level of consumer protection and in some circumstances access to the Financial Ombudsman Service.

 

All investments carry a degree of financial risk which will tend to increase in proportion to the potential rate of return on the investments. Some investmenrs in products carry the risk of the value of the investment falling and decreasing their asset value, for example products based on the stock markets.

 

Before entering into any investment agreement, we will explain the risk, but you must tell us if you do not understand the risk associated with the product or if you do not wish to accept that level of risk.

 

Crossed cheques for premiums or investment monies can only be made payable directly to the product provider.  No premiums or investment monies of any kind should be paid or made payable to anyone else.

You should therefore decline to give any money to, or write cheques payable to Sesame Ltd Appointed Representatives or Sesame Ltd Registered Individuals, other than payment of a fee due to them, for advice and/or services you have received.

 

Appointed Representatives and Registered Individuals are not to handle client money.  Any receipt by them of such a payment from you will not be regarded by Sesame Ltd as being a transaction for which Sesame Ltd will have any responsibility.

Once we have acted upon your instructions we will not normally give you further advice.

Where we are providing advice on an ongoing or retained basis, we will confirm the details to you separately and in writing.  These arrangements will be discontinued if, at any time, we cease to be a member of the Sesame network.

 However, we may review our record of your investments and policies periodically and contact you to suggest that we arrange a review meeting. We will, however, be pleased to advise you at any time should you require further assistance.

We like to keep our customers informed of products and services we offer which may be of interest to them, therefore, from time to time we may forward marketing material to you, or contact you by telephone.

 

We hope that you are happy with the service we provide.  However, if for any reason you are unhappy, we would like to hear from you.  Please write to The Disputes Team, Sesame Limited, Independence House, Holly Bank Road, Huddersfield HD3 3HN.  Or telephone 01484 422224.  If you cannot settle your complaint with our principal, or us, you may be entitled to refer it to the Financial Ombudsman Service.  If you would like a copy of our complaint handling procedures, please ask us.

 

Termination of this agreement

You, or we, may terminate our authority to act on your behalf at any time without penalty.  Notice of this termination must be given in writing by first class post.  It will be deemed to be received 2 business days after being posted.

Any business currently being completed will be completed unless we receive your instructions to the contrary.

Any fees outstanding at the date of termination will be due within four weeks of the termination date.

These Terms of Business are governed and shall be construed in accordance with English law and the parties shall submit to the exclusive jurisdiction of the English Courts.